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Jefferson Utilities Employees and Customers








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Web Site Survey

We value your opinion. Please tell us what you think about our web site, utility, programs or services. We will use your feedback to improve our service. If you provide us with your contact information, we will be able to reach you to answer any questions you may have.

Thank you!

Why did you visit our website?
 Pay my bill online
 Find energy-efficiency tips and money-saving suggestions
 Interested in the utility's programs
 Learn more about your community-owned utility
 Just browsing and came across site
 Other:

Are you a customer?  Yes No

What type of information are you primarily looking for?
 Residential services
 Business services
 Other:

Did you find what you were looking for?
 Yes
 No:

How did you learn about this site? (Check all that apply)
 Link from another site
 News article
 Search engine
 Utility bill
 Utility bill insert
 Utility promotion (ads, brochures, newsletter)
 Word of mouth
 Other:

Are you a repeat visitor to our site?
 Yes  No

What part of this site is most useful to you? (check the top two)
 About Us
 Customer services
 For Your Business
 For Your Home
 Community Benefits
 Our Environment
 Other:

How could we make this site more useful and/or beneficial to you?

Your opinions are important to us. In order to serve you better, we'd like to see how you think we're doing. On a scale of 1-5, please rate our performance in the following areas.

  1. Overall impression of the utilility
  2. Reliable and trusted service
  3. Easy to do business with
  4. Friendly, knowledgeable and caring
  5. Share my values
  6. Well-run and business/web savvy
  7. Making the community a better place to live and work
  8. Earth-kind and environmentally responsible

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Company and/or related industry

Job title

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